Service & RepairEmergency breakdown callouts, all brands serviced, and refrigerant gas leak detection and repair. Fault finding on temperature, seals, fans, compressors and controls - diagnosed fast, fixed properly.
Commercial Refrigeration Specialists - Waikato & King Country
Servicing, maintenance, repairs and installation for hospitality, retail and food businesses. When refrigeration fails, stock, food safety and customers are all on the line. We keep you cold and trading.
The Team Behind Waikato's Coolrooms, Cabinets and Kitchens
SureCool Refrigeration is the refrigeration division of Pratts, the team that has looked after Waikato and King Country homes, farms and businesses for more than 60 years. That means qualified local technicians, straight answers and work done properly the first time - backed by a name your customers already know.
If It's Meant to Be Cold, We Keep It Cold!
Servicing - Maintenance - Repairs - Installation
Maintenance Plans Scheduled annual or bi-annual checks and preventative maintenance contracts, tailored to your equipment and how hard it works. Catch the small stuff before it costs you a cabinet full of stock.
InstallationNew commercial refrigeration supplied, installed and commissioned. We help you choose the right unit for the space and the job, then make sure it performs from day one.
Refrigeration down? Don't let your stock warm up.
Emergency breakdown callouts across Waikato & King Country. All brands serviced.
Who We Look After
If your business relies on refrigeration to trade, we're your people.
Restaurants & Cafes
Walk-ins, under-bench units and display fridges kept at temperature through every service.
Hotels & Motels
Kitchen, bar and minibar refrigeration serviced so guests never notice a thing.
Bars & Clubs
Bottle fridges and under-bar chillers keeping every pour cold on your busiest nights.
Event Venues
Catering-scale refrigeration that holds up when hundreds of covers arrive at once.
Catering Operations
Reliable cold storage from prep kitchen to plate-up, wherever the job takes you.
Takeaway Outlets
Drink fridges, freezers and prep units running right through the dinner rush.
Supermarkets & Dairies
Chiller cabinets and freezers maintained to protect stock and keep doors trading.
Butchers
Display cabinets and coolrooms holding safe temperatures for high-value stock.
Bakeries
Chilled display and storage keeping fillings, cream and stock fresh all day.
Pharmacies
Medicine fridges kept within strict temperature ranges to protect critical stock.
Refrigeration Service & Repair
Walk-in chillers, freezers, display cabinets, under-bench units - when something stops holding temperature, every hour matters. Call 0800 772 887 and we'll prioritise getting you back up and running.
Every job starts with proper fault finding, not guesswork. Our technicians work with all major brands and perform refrigerant leak detection and repair. A leak doesn't just cost you gas - it drives up power bills, strains the compressor and puts stock at risk. We find it, fix it and get your system back to spec
Preventative Maintenance
Most refrigeration failures don't come out of nowhere. Dirty coils, tired door seals, low refrigerant and struggling fans all show up well before the day you lose a chiller full of stock. A maintenance plan catches them early.
What a Scheduled Check Covers
Temperatures checked against spec
Refrigerant levels and leak check
Condenser and evaporator coils cleaned
Door seals, fans and drainage inspected
Controls and thermostats tested
Good Questions
Do you offer emergency commercial refrigeration repairs in the Waikato?
Yes. SureCool Refrigeration provides emergency breakdown callouts for commercial refrigeration across Waikato and King Country. If your chiller, freezer or coolroom is down, call 0800 772 887 and we will get a technician onto it as quickly as we can.
What brands of commercial refrigeration do you service?
All of them. Our technicians service and repair all major commercial refrigeration brands, from display cabinets and under-bench units through to walk-in chillers and freezers. If it is meant to keep things cold, we can work on it.
What areas does SureCool Refrigeration cover?
We work across Hamilton, Cambridge, Te Awamutu, Otorohanga, Te Kūiti, Raglan and the surrounding Waikato and King Country. SureCool is a division of Pratts, with branches in Cambridge, Te Awamutu and Otorohanga.
How often should commercial refrigeration be serviced?
At least once a year, and every six months for hard-working gear in busy kitchens, supermarkets and dairies. Regular servicing keeps equipment efficient, extends its life and catches small faults before they become expensive breakdowns.
What is included in a preventative maintenance plan?
Scheduled annual or bi-annual checks covering temperatures, refrigerant levels and leak detection, coil cleaning, door seals, fans, drainage and controls. We tailor maintenance contracts to your equipment and how hard it works, so you get fewer surprises and longer-lasting gear.
My fridge or coolroom is running but not holding temperature. What should I do?
Check that door seals are closing properly, vents are not blocked and the unit is not overloaded, and keep the doors shut as much as you can. If the temperature keeps climbing, call 0800 772 887 - running a faulty unit hard can turn a small repair into a big one.
Do you find and repair refrigerant gas leaks?
Yes. Gas leak detection and repair is a core part of what we do. A leak does not just cost you refrigerant - it drives up power use, strains the compressor and puts your stock at risk. We find the leak, fix it properly and get the system back to spec.
Can SureCool install new commercial refrigeration?
Yes. We install and commission new commercial refrigeration for hospitality, retail and food businesses, and can help you choose the right unit for your space and workload. Get in touch through the form below or call 0800 772 887 for a quote.
Book a Job or Get a Quote
Tell us who you are, where you are and what's going on, and we'll come back to you with next steps. If it's urgent, don't wait on a form - call 0800 772 887.
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Contact Pratts
Freephone: 0800 772 887
CAMBRIDGE: 10 Albert St
OTOROHANGA: 6 Main Nth Rd
TE AWAMUTU: 100 Roche St
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