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Customer Forms

New Customer Account Form​

Please follow the link and complete your details to establish or update your customer account. 

Please note - using a touch screen device is best for entering your signature.

Please click on the link below to complete this form.
New Customer Account Form

Online Heating Consultation Form

This form helps us get a better picture of your property so we can recommend the right fire for you.

Please click on the link below to complete this form.
Online Heating Information Form

Heating Consultation Request Form

Please click on the link below to complete this form.

Request a Heating Consultation

Frequently Asked Questions

What about council permits for some items?

We're very familiar with the council consent process and are more than happy to help to ensure your job doesn't experience delay. New fires or solar. Whatever it may be we can facilitate that on your behalf.

What if I can't be at home?

Most customers are happy to leave a key in an arranged place and our service staff will let themselves in to complete the work. They are mindful of it being your home and castle and work very respectfully within it and ensure they leave things as they found them.

If you are not comfortable having someone work in your house without you present, we simply organise a mutually suitable time to attend.

What warranty is available?

The warranty for the products we sell will be determined by the manufacturer and we can go through that with you at the time. We stand behind our workmanship and if you are ever unhappy with any part of it we encourage you to contact us immediately so that we may remedy it if remedy is required.

Why should I use Pratts?

Plumbers must demonstrate their competence as installers of plumbing systems to an official executing board prior to being issued a license.

All our plumbers must meet the standard of care and competence. Being part of the Master Plumbers, Gasfitters and Drainlayers gives you assurance that competencies have been met.

Heat Pump Service Forms


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