Hear what our customers are saying about us:

"I would like to make a complaint about the excellent service I received from one of your tradesmen Jesse Bain. I was appalled by his professional approach and how efficient he was at not only his installation but his total approach to getting the deal across the line. I was disgusted at the amount of service we received and totally wasn't expecting it based on what other heat pump installers were giving us at the time. The reason why we choose Pratts as our installer was because of the discustingly professional approach we received from Jesse. You have a horribly good staff member there who has a great work ethic and common sense which is very uncommon. Thank you so much Jesse for your hard work and we will definitely be recommending Pratts for all of your services. Regards Mr & Mrs Mills

Mr and Mrs Mills, Cambridge
"To Neil Pratt, Otorohanga Plumber, who organized all the workmen with their relevant materials and tools, to renew our house and garage roof, and woodfire recently. Four full days of intensive work see a massive job very well done by a great team of men.

Stan and Jean Fleming, Otorohanga
"Hi Connie,
Just wanted to give you and the guys some feedback further to our fireplace installation. Pratts wasn't the first company recommended by Mitre 10 for the region but the other crowd couldn't even be bothered to return a couple phone calls so you won by default. Feel free to let Mitre 10 know this. We found your communication to be efficient and timely with all questions answered and a clear plan in place. Given the property is rural we were pleasantly surprised at how accommodating you were and also how quickly things progressed.

Jack and Corey were good value, they worked quickly, talked to us, shared ideas and left no mess at all. Just their general attitude reflected very positively on your business and we felt comfortable enough to basically go off play golf and leave them to it for 8 hours. Everything fits perfectly.

Pete and I run a property business and so we are exposed to tradies all the time, it would be safe to say if your business moved north you would gain Auckland market share very quickly if you maintained the same service levels that we enjoyed. Thanks again for all your help and organising everything, happy to be a referral and once final invoice comes through i'll get it squared up straight away.

Sundayclubinc Ltd

Sunday Club Inc, Kawhia
"Fantastic to deal with professionals who know exactly what they are talking about and who provide an excellent service. It's fabulous you are now in Cambridge.
Thank you for all the work done with our solar system.

M Dela Rue (via Facebook)
"Hi, I would just like to let you know that Jesse was fantastic with the installation of our heat pump yesterday. Actually, from the start of the process when he came to give the initial quote to when he left yesterday after installation. We felt that Jesse had a great indepth knowledge of product, knew what he was doing with installation, he was friendly and listened to us about placement of units, and all questions we asked were answered, no matter how silly they may have been. He was on time, efficient and tidy. He is a great asset to your company. Thank you. Karen and Shane

K Focas & S Jarrett, Cambridge
"Dear Neil, Thanks mate for the short notice and fast action - you're still a gun!! Old water heater put in 14/10/86 by Neil Pratt for Pratt & Pye So got 30 years! Adam did well, but need another 30 years time frame to see me out. Happy New Year. Steve

S Shailer, Te Awamutu
"We've been using Pratts Plumbing for over 15 years. Being able to call someone who knows our property and answer questions quickly and knowledgeably about our property makes such a difference. Always good.

Cathy Fraser, Te Awmautu
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